Running a Shopify store means juggling product updates, customer enquiries and order tracking all day long. When shoppers visit your site with questions about features, sizing or availability, they expect helpful answers right away. If they cannot find what they need, they simply leave your store for a competitor.
Key takeaways
- Morv Bot connects directly to your Shopify store to assist shoppers on your website.
- The chatbot provides round-the-clock sales assistance and product recommendations.
- You can customise the appearance, tone and instructions of your assistant.
- Visitor conversations are stored securely and can be reviewed in your dashboard.
What is Morv Bot for Shopify stores
Morv Bot is an AI sales and customer service assistant that you add to your website. When you connect it to your Shopify store, the assistant learns from your product catalogue and business data to help customers find what they need. It guides buying decisions by answering product questions and offering relevant suggestions.
- Connects to your Shopify store data to access current product information
- Answers customer questions about items, delivery and store policies
- Helps shoppers discover suitable products through natural conversation
- Guides visitors towards making confident purchasing decisions
Tip
You can check your conversation logs in your dashboard to see what questions your visitors are asking and add any missing information to improve future responses.
How your store benefits from round-the-clock assistance
Shoppers browse online stores at all hours of the day and night. Providing 24/7 sales assistance ensures that potential customers receive help whenever they visit your shop, even outside normal business hours. This continuous engagement keeps visitors on your site longer and reduces friction during the buying journey.
Visitor: Do you have this jacket in a medium size and blue?
Chatbot: Yes, the winter jacket is available in medium and we currently have blue in stock.
Visitor: Is it suitable for cold winter weather?
Chatbot: It is designed for cold weather with a warm lining and a water-resistant outer shell.
Personalised product recommendations and customer orders
Helping customers choose the right product is essential for turning browsers into buyers. Morv Bot uses your product information to suggest relevant options based on what the shopper asks for. When configured with the appropriate permissions, it can also help customers access relevant order information.
Warning
To protect customer privacy, the assistant only shares an order's details when the customer provides both the order number and the email address used for the purchase.
| Standard FAQ page | Live chat team | Morv Bot | |
|---|---|---|---|
| Availability | 24/7 | Limited hours | 24/7 |
| Product recommendations | Manual search | Staff dependent | Automated and tailored |
| Order support | Self-service only | Staff dependent | Connected data support |
How to add Morv Bot to your Shopify store
Adding the assistant to your website does not require complex coding or developer skills. You can set up your assistant quickly and tailor its appearance to match your brand identity. Visit our integrations page to learn more about supported platforms.
Installation steps
- Create your Morv account and set up your assistant project
- Connect your Shopify store data through your dashboard settings
- Customise the colours, welcome message and tone of voice to match your brand
- Add the short installation snippet to your website pages
Morv Bot acts as an AI sales assistant, engaging customers while they browse your website.
Common questions about Shopify chatbots
How does Morv Bot connect to my Shopify store?
Morv Bot connects directly to your supported ecommerce platform to access product catalogues and store data. This allows the assistant to answer product questions and provide relevant recommendations based on your actual inventory.
Can Morv Bot help customers with their Shopify orders?
Yes. When connected to your store and configured with the right permissions, the assistant can help customers check order status. It requires both the order number and the email address used for the purchase before sharing any details.
Does the assistant tell visitors it is an AI?
Yes. Every assistant displays a notice identifying it as an AI assistant, and this notice cannot be removed from the chat interface.
What happens if the assistant runs out of credits?
If your available credits run out, the assistant pauses until you purchase additional credits or your monthly subscription renews. We send email notifications when your credits are running low.
Final thoughts
Integrating an AI sales assistant into your Shopify store provides a practical way to support shoppers around the clock. By answering questions, offering tailored recommendations and helping with order enquiries, you can create a smoother shopping experience for every visitor. Explore our pricing page to find the right plan for your business.
